Compared with Rhode Island
7 of 11
compared fees are above the median.
3 below, 1 about the same.
About the same: within 1% of the median.
Total assets
Q2 2026, quarter end
FFIEC call report · Jun 30, 2026
Revenue
Q2 2026, one quarter
FFIEC call report · Jun 30, 2026
Service-charge income
Q2 2026, one quarter
FFIEC call report · Jun 30, 2026
Service-charge share of revenue
83rd percentile; peer median 3.3%
FDIC call report data · Jun 30, 2026
Fees above the Rhode Island median
of 11 compared; 3 below, 1 about the same
See the feesFee schedule read Oct 31, 2026
Call-report figures are for Citizens Bank, National Association at the bank level, not its holding company. Revenue is net interest income plus noninterest income.
| Metric | Measure and calculation | Source and fields | Period | Retrieved |
|---|---|---|---|---|
| Total assets | Total assets at quarter end Point in time, at quarter end | FFIEC call report (bulk data) RCFD2170 | Q2 2026 Quarter ended Jun 30, 2026 | Nov 1, 2026 |
| Revenue | Revenue (net interest + noninterest income) Standalone quarter: year to date less the prior quarter (Q1 as filed) | FFIEC call report (bulk data) RIAD4074 + RIAD4079 | Q2 2026 Quarter ended Jun 30, 2026 | Nov 1, 2026 |
| Service-charge income | Service charges on deposit accounts Standalone quarter: year to date less the prior quarter (Q1 as filed) | FFIEC call report (bulk data) RIAD4080 | Q2 2026 Quarter ended Jun 30, 2026 | Nov 1, 2026 |
| Service-charge share of revenue | Service charges on deposit accounts divided by revenue (net interest + noninterest income) One quarter, as reported. Median and percentile from each of 30 banks with $50B to $250B in assets reporting a share above 0%, this one left out. | FDIC BankFind Suite (call report data) ISERCHGQ / (NIMQ + NONIIQ) | Q2 2026 Quarter ended Jun 30, 2026 | Not recorded |
| Fees above the Rhode Island median | Published fees above the Rhode Island median for the same fee Within 1% of the median counts as about the same. Business-only fees are left out. | Citizens Bank, National Association's published fee schedule; Bank Fee Index medians | Current schedule | Oct 31, 2026 |
Service-charge income by quarter
Q1 2024 to Q2 2026, standalone quarters
Service charges were 4.9% of revenue, above the 3.3% median of 30 banks with $50B to $250B in assets (83rd percentile).
Not established: The share alone does not show whether prices, account volumes or the size of the revenue base set it.
Service-charge income was $110.0M in Q2 2026, 3.8% above the same quarter a year earlier ($106.0M).
Not established: Two quarters a year apart are two observations, not an established trend in service-charge income.
7 of 11 compared published fees sit above the Rhode Island median; 3 below.
Not established: Published prices do not show how often a fee is charged or waived, so they do not size its share of income.
Comparison with Rhode Island medians for fees published by banks and credit unions.
Non-Network ATM
Monthly Maintenance
Compared at $7.50, the middle of its prices
Overdraft (OD)
Compared at $35, its standard fee, the highest of its prices
Each amount links to the fee schedule it was read from. Medians for Rhode Island, the Boston district and the U.S.: Bank Fee Index published fees, shown where at least 5 institutions publish the fee.
Service-charge income rose 2.5% from Q3 2025 to Q2 2026, to $110.0M. Its share of revenue, 4.9%, is above the 3.3% median for banks with $50B to $250B in assets.
$110.0M
Citizens Bank, National AssociationMedian
FFIEC call reports, bank level, standalone quarters. Four quarters are too few to call a trend.
Share of revenue: median of 30 banks with $50B to $250B in assets, Q2 2026.
Fees from each institution’s own schedule against Bank Fee Index medians, not weighted by revenue. *Overdraft: Listed at $0 to $35; we compare the highest. Monthly maintenance: Listed at $5 to $10; we compare the midpoint.
Citizens Bank, National Association · $232.5B in assets
The 25 banks closest in assets
Banks of similar size, for comparing published prices. Not local competitors: they're spread over 14 states.
| Institution | City, state | Assets | Maintenance | ATM | Domestic wire | Intl. wire | Overdraft |
|---|---|---|---|---|---|---|---|
| Citizens Bank, National Association(this institution) | Providence, RI | $232.5B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Domestic wire not published | International wire not published | Publishes Overdraft |
| Ally Bank | Sandy, UT | $188.2B | Monthly maintenance not published | Out-of-network ATM not published | Publishes Domestic wire | International wire not published | Overdraft not published |
| American Express National Bank | Sandy, UT | $213.9B | Monthly maintenance not published | Out-of-network ATM not published | Publishes Domestic wire | International wire not published | Overdraft not published |
| BMO Bank National Association | Chicago, IL | $255B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | Publishes International wire | Overdraft not published |
| Charles Schwab Bank, SSB | Westlake, TX | $250.8B | Publishes Monthly maintenance | Out-of-network ATM not published | Publishes Domestic wire | International wire not published | Overdraft not published |
| City National Bank | Los Angeles, CA | $99.1B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | Publishes International wire | Overdraft not published |
| East West Bank | Pasadena, CA | $84.3B | Monthly maintenance not published | Publishes Out-of-network ATM | Publishes Domestic wire | International wire not published | Publishes Overdraft |
| Fifth Third Bank, National Association | Cincinnati, OH | $299.2B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | International wire not published | Publishes Overdraft |
| First Horizon Bank | Memphis, TN | $84.1B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | International wire not published | Publishes Overdraft |
| First-Citizens Bank & Trust Company | Raleigh, NC | $236.3B | Publishes Monthly maintenance | Out-of-network ATM not published | Domestic wire not published | Publishes International wire | Publishes Overdraft |
| Flagstar Bank, National Association | Hicksville, NY | $87.7B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
| HSBC Bank USA, National Association | Tysons, VA | $173.1B | Publishes Monthly maintenance | Out-of-network ATM not published | Domestic wire not published | International wire not published | Overdraft not published |
| KeyBank National Association | Cleveland, OH | $188.6B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
| Manufacturers and Traders Trust Company | Buffalo, NY | $218.8B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | International wire not published | Publishes Overdraft |
| Morgan Stanley Private Bank, National Association | Purchase, NY | $250.4B | Monthly maintenance not published | Out-of-network ATM not published | Domestic wire not published | International wire not published | Overdraft not published |
| Old National Bank | Evansville, IN | $73.9B | Publishes Monthly maintenance | Out-of-network ATM not published | Domestic wire not published | International wire not published | Overdraft not published |
| Pinnacle Bank | Nashville, TN | $128.8B | Publishes Monthly maintenance | Out-of-network ATM not published | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
| Regions Bank | Birmingham, AL | $159.8B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Domestic wire not published | Publishes International wire | Publishes Overdraft |
| Santander Bank, N.A. | Wilmington, DE | $104B | Monthly maintenance not published | Publishes Out-of-network ATM | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
| TD Bank, National Association | Wilmington, DE | $342.8B | Publishes Monthly maintenance | Out-of-network ATM not published | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
| The Huntington National Bank | Columbus, OH | $283.1B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | International wire not published | Publishes Overdraft |
| The Northern Trust Company | Chicago, IL | $178.6B | Publishes Monthly maintenance | Out-of-network ATM not published | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
| UMB Bank, National Association | Kansas City, MO | $71.9B | Publishes Monthly maintenance | Publishes Out-of-network ATM | Publishes Domestic wire | International wire not published | Publishes Overdraft |
| USAA Federal Savings Bank | Phoenix, AZ | $106.2B | Monthly maintenance not published | Out-of-network ATM not published | Domestic wire not published | Publishes International wire | Publishes Overdraft |
| Western Alliance Bank | Phoenix, AZ | $98.6B | Monthly maintenance not published | Out-of-network ATM not published | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
| Zions Bancorporation, N.A. | Salt Lake City, UT | $89B | Monthly maintenance not published | Publishes Out-of-network ATM | Publishes Domestic wire | Publishes International wire | Publishes Overdraft |
✓ publishes the fee. – not published.
25 peers selected · 17 publish this fee(monthly maintenance)
8 don't publish it: shown as not published, never as zero.
Peer pricing snapshot
Compared at $7.50, the middle of its two prices, against a peer median of $11.50 among 17 publishing peers.
Its two checking prices are $5 and $10.
$7.50 is a comparison price, not a fee anyone is charged.
This describes published pricing only. Account mix, waivers and actual fee revenue are not represented.
Source: Bank Fee Index, published fee schedules, as of Nov 1, 2026.
Monthly maintenance fee in dollars, one mark per institution
Against this institution's monthly maintenance fee
Hamilton is the Fee Insight workspace for pricing teams.
Source: Bank Fee Index, published fee schedules, as of Nov 1, 2026. Total assets from FDIC and NCUA records.
Call reports for Citizens Bank, National Association (bank level, not the holding company). Income lines are standalone quarters.
Service-charge income
Q3 2024 to Q2 2026, standalone quarters · 66 quarters on file
| Quarter | Amount | Change | % |
|---|---|---|---|
| Q2 2026 | $110.0M | +$3.0M | +2.8% |
| Q1 2026 | $107.0M | +$317K | +0.3% |
| Q4 2025 | $106.7M | −$671K | −0.6% |
| Q3 2025 | $107.4M | +$1.3M | +1.3% |
| Q2 2025 | $106.0M | +$2.6M | +2.5% |
| Q1 2025 | $103.4M | +$246K | +0.2% |
| Q4 2024 | $103.2M | −$1.7M | −1.6% |
| Q3 2024 | $104.8M | +$3.2M | +3.1% |
Financial cohort: 33 banks with $50B to $250B in assets filing for Q2 2026; 30 reported a share above 0% and are counted, Citizens Bank, National Association left out. Chosen by asset size alone, so it is a financial benchmark, not a list of local competitors.
The 15 closest to Citizens Bank, National Association by share.
Amounts from Citizens Bank, National Association’s own schedules, with a source for each figure.
vs. the U.S. middle 50%:BelowInsideAbove
per month
per month
per transaction
per transaction
per item
per item
per item
per item
per item
| Fee | Amount | Basis | Note |
|---|---|---|---|
Account Maintenance | |||
| Monthly maintenance | $5Inside the U.S. middle 50% ($5 to $10 nationally) | per month | None |
| Monthly maintenance | $10Inside the U.S. middle 50% ($5 to $10 nationally) | per month | None |
| Escheatment Servicing Fee | $50Above the U.S. middle 50% ($5 to $10 nationally) | Not stated | None |
| Initial fee after one year of inactivity | $10Inside the U.S. middle 50% ($5 to $10 nationally) | Not stated | None |
| 2 Domestic incoming repair (fax) | $29Above the U.S. middle 50% ($6 to $25 nationally) | per transaction | None |
| Domestic incoming (fax) | $26Above the U.S. middle 50% ($6 to $25 nationally) | per transaction | None |
Overdraft & NSF | |||
| Overdraft Fee | $35Above the U.S. middle 50% ($25 to $33 nationally) | per item | None |
| Savings Overdraft | No chargeBelow the U.S. middle 50% ($25 to $33 nationally) | Not stated | None |
| No Transfer Fee for Savings Overdraft Transfer | No chargeBelow the U.S. middle 50% ($2 to $5 nationally) | Not stated | None |
| OD Protection Transfer | $5Inside the U.S. middle 50% ($2 to $5 nationally) | Not stated | None |
ATM & Card | |||
| For each balance inquiry 1 | $3Above the U.S. middle 50% ($1 to $2 nationally) | per item | None |
| Non-Citizens ATMs: For each withdrawal | $3Above the U.S. middle 50% ($1 to $2 nationally) | per item | None |
| Card Replacement Request | $12Above the U.S. middle 50% ($5 to $10 nationally) | Not stated | None |
| Expedited Card Delivery Fee | $12Below the U.S. middle 50% ($30 to $50 nationally) | Not stated | None |
Wire Transfers | |||
| Wire transfers: Foreign incoming (foreign currency) | $10Inside the U.S. middle 50% ($10 to $25 nationally) | per item | None |
Check Services | |||
| Official Bank Check | $10Above the U.S. middle 50% ($3 to $6 nationally) | Not stated | None |
| Market, Citizens Private Bank Checking, Citizens Private Bank Savings and Citizens Private Bank Money Market account customers | $1.50Below the U.S. middle 50% ($2 to $3 nationally) | Not stated | None |
| Money Order | $5Above the U.S. middle 50% ($2 to $3 nationally) | Not stated | None |
| Stop Payment | $35Above the U.S. middle 50% ($20 to $30 nationally) | per item | None |
| Collection fee for Canadian check deposit | $50Above the U.S. middle 50% ($10 to $26 nationally) | Not stated | None |
| Collection fee for Canadian check deposit | $30Above the U.S. middle 50% ($10 to $26 nationally) | Not stated | None |
Account Services | |||
| Notary Service Customer | No chargeInside the U.S. middle 50% ($0 to $5 nationally) | Not stated | None |
| Attachment/Tax Levy/Garnishment | $125Above the U.S. middle 50% ($30 to $85 nationally) | Not stated | None |
Retirement & IRA | |||
| IRA/SEP Annual Fee | No chargeBelow the U.S. middle 50% ($10 to $25 nationally) | per year | None |
| IRA/SEP Outgoing Transfer | $25Inside the U.S. middle 50% ($25 to $35 nationally) | per item | None |
Other Fees | |||
| Courier Charge for Collection Items | $50Above the U.S. middle 50% ($20 to $40 nationally) | Not stated | None |
Oct 31, 2026 data snapshot. Each amount links to its fee schedule. The U.S. comparison is the middle 50% of Bank Fee Index published fees, shown where at least 5 institutions publish the fee.
Where Citizens Bank, National Association operates, and what regulators and customers have on file.
Branch footprint
971 offices in 16 states, $188.7B in branch deposits (June 2026)
Hover a state for its branch count.
Largest markets by deposits
| 146 | $58.4B | |
| 136 | $23.1B | |
| 172 | $22.6B | |
| 66 | $17.4B | |
| 67 | $10.3B | |
| 4 | $8.4B | |
| 40 | $7.7B | |
| 60 | $6.4B |
Boston-Cambridge-Newton, MA-NH
10.1% of bank deposits, #3 of 100, down 0.4 points over five years.
| Largest competitors here | Deposit share |
|---|---|
| State Street Bank and Trust Company | 41.7% |
| Bank of America, National Association | 16% |
| Santander Bank, N.A. | 5.7% |
| Eastern Bank | 4.1% |
| TD Bank, National Association | 3.1% |
Branch count by year
Source: FDIC Summary of Deposits, 2010 to 2026. Deposits are booked at the branch as of June 30.
In Boston-Cambridge-Newton, MA-NH, Citizens Bank, National Association holds 10.1% of bank deposits, #3 of 100, with 146 offices.
The fee comparison uses its home metro, New York-Newark-Jersey City, NY-NJ.
900 offices of 37 institutions shown.
Showing 900 of 1,598 offices: the largest institutions' offices, with banks and credit unions in proportion.
Source: FDIC Summary of Deposits, as of June 30, 2026 (bank offices); NCUA branch file, quarter ending June 30, 2026 (credit union offices).
Share of bank deposits
As of June 30, 2026. FDIC-insured offices only; credit unions are not included.
8 of 100 institutions shown. $580.3B in bank deposits in the metro.
Source: FDIC Summary of Deposits, as of June 30, 2026.
Position over time, 2010 to 2026
June 2026: 10.1% share, 146 offices, #3 of 100
Deposit share
Offices
Rank (1 is largest)
Source: FDIC Summary of Deposits, as of June 30 of each year, 2010 to 2026.
Credit unions, reported separately
313 offices of 99 credit unions in the metro's cities. NCUA does not report deposits by office, so credit unions have no share above.
Source: NCUA branch file, quarter ending June 30, 2026.
Consumer complaints
1,746 complaints to the CFPB so far in 2026
Top issues, 2026 to date
| Managing an account | 572 |
| Incorrect information on your report | 160 |
| Closing an account | 114 |
| Trouble during payment process | 91 |
| Problem with a lender or other company charging your account | 91 |
| Problem caused by your funds being low | 84 |
Source: CFPB Consumer Complaint Database, by year received; the current year counts complaints received so far. Complaints are filed against the parent company and are not verified findings.
Enforcement actions
4 past actions
Past
OCC
Consumer Law; Unfair or Deceptive (UDAP); Violation Cited (Other)
OCC, penalty $2.0M
Consumer Law; Unfair or Deceptive (UDAP); Violation Cited (Other)
OCC. Ended June 26, 2018
Consumer Law; Unfair or Deceptive (UDAP); Violation Cited (Other)
OCC. Ended August 18, 2017
Source: public enforcement action lists from the OCC and Federal Reserve, read November 1, 2026. The agencies don't always record when an order ends, so one with no end date may have ended. FDIC orders are not included yet. Actions against individual bank officers are left out.
Fee change alerts
We check once a day and send one email covering every change.