Citizens Bank, National Association

Headquarters: Providence, Rhode Island
Charter: Bank
Assets: $232.5B
Fed district: Boston
Regulator: OCC
Holding company: Citizens Financial Group Inc.

18 published fees; none has a market median to compare yet.

Source: its fee schedule, read Oct 31, 2026.

Overview

Total assets
Q2 2026, quarter end
FFIEC call report · Jun 30, 2026
Revenue
Q2 2026, one quarter
FFIEC call report · Jun 30, 2026
Service-charge income
Q2 2026, one quarter
FFIEC call report · Jun 30, 2026
Service-charge share of revenue
Not available
Peer figures could not be read
Not on file
Fees above the U.S. median
None compared
No fee has a median to compare
Fee schedule read Oct 31, 2026

How these figures are measured

Call-report figures are for Citizens Bank, National Association at the bank level, not its holding company. Revenue is net interest income plus noninterest income.

Metric	Measure and calculation	Source and fields	Period	Retrieved
Total assets	Total assets at quarter end Point in time, at quarter end	FFIEC call report (bulk data) RCFD2170	Q2 2026 Quarter ended Jun 30, 2026	Nov 1, 2026
Revenue	Revenue (net interest + noninterest income) Standalone quarter: year to date less the prior quarter (Q1 as filed)	FFIEC call report (bulk data) RIAD4074 + RIAD4079	Q2 2026 Quarter ended Jun 30, 2026	Nov 1, 2026
Service-charge income	Service charges on deposit accounts Standalone quarter: year to date less the prior quarter (Q1 as filed)	FFIEC call report (bulk data) RIAD4080	Q2 2026 Quarter ended Jun 30, 2026	Nov 1, 2026
Service-charge share of revenue	Service charges on deposit accounts divided by revenue (net interest + noninterest income) Shown when at least 10 banks of its size report a share above 0%.	Not on file	Not on file	Not recorded
Fees above the U.S. median	Published fees above the U.S. median for the same fee Within 1% of the median counts as about the same. Business-only fees are left out.	Citizens Bank, National Association's published fee schedule; Bank Fee Index medians	Current schedule	Oct 31, 2026

Service-charge income by quarter

Q1 2024 to Q2 2026, standalone quarters

Details

Source: FFIEC call report (bulk data)
Entity: Citizens Bank, National Association (bank level, not the holding company)
Period: Q1 2024 to Q2 2026, 10 quarters
Measure: Service charges on deposit accounts
Calculation: Standalone quarter: year to date less the prior quarter (Q1 as filed)
Fields: RIAD4080
Retrieved: Nov 1, 2026

What stands out

Service-charge income was $110.0M in Q2 2026, 3.8% above the same quarter a year earlier ($106.0M).
Not established: Two quarters a year apart are two observations, not an established trend in service-charge income.

Fees against the market

Comparison with U.S. medians for fees published by banks and credit unions.

Monthly Maintenance
Compared at $7.50, the middle of its prices
Citizens Bank, National Association: $5 to $10
Citizens Bank, National Association: $5 to $10
U.S. median: no median
Overdraft (OD)
Compared at $35, its standard fee, the highest of its prices
Citizens Bank, National Association: $0 to $35
Citizens Bank, National Association: $0 to $35
U.S. median: no median
Non-Network ATM
Citizens Bank, National Association: $3
Citizens Bank, National Association: $3
U.S. median: no median

A blank median means fewer than 5 publish the fee.

Published schedulesBanks and credit unionsRead Oct 31, 2026View sources

Each amount links to the fee schedule it was read from. Medians for Rhode Island, the Boston district and the U.S.: Bank Fee Index published fees, shown where at least 5 institutions publish the fee.

Compared at: The value this page compares: its one price, or the middle of its prices when it lists several (the highest, its standard fee, for overdraft).
Same rules: Its fees and every median use the same rules. Business-only fees are left out. So are CD, IRA, card inactivity, box drilling and key fees filed under a fee they don’t match, and fees charged by a different period than the median (a quarterly fee beside monthly ones).
Rhode Island: Banks and credit unions headquartered in Rhode Island that publish the fee.
Boston district: Banks and credit unions headquartered in the Boston Fed district that publish the fee.
U.S.: Banks and credit unions across the Bank Fee Index that publish the fee.
About the same: Within 1% of the median.
Account: Fees not tied to a named account apply across its personal accounts.

Fee income beside fee prices

Service-charge income rose 2.5% from Q3 2025 to Q2 2026, to $110.0M.

Service-charge income, Q2 2026

$110.0M

$107.4MQ3 2025

$106.7MQ4 2025

$107.0MQ1 2026

$110.0MQ2 2026

Against the median

Citizens Bank, National AssociationMedian

Sources and open questions

FFIEC call reports, bank level, standalone quarters. Four quarters are too few to call a trend.

Do business accounts and account analysis fees make up more of service charges than at peers?

Among its peers

Citizens Bank, National Association · $232.5B in assets

The 25 banks closest in assets

Banks of similar size, for comparing published prices. Not local competitors: they're spread over 14 states.

Banks only
$71.9B to $342.8B in assets
Headquartered in 14 states

See the 25 institutions

The institutions in this peer set, with the fees each publishes
Institution	City, state	Assets	Maintenance	ATM	Domestic wire	Intl. wire	Overdraft
Citizens Bank, National Association(this institution)	Providence, RI	$232.5B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Domestic wire not published	International wire not published	Publishes Overdraft
Ally Bank	Sandy, UT	$188.2B	Monthly maintenance not published	Out-of-network ATM not published	Publishes Domestic wire	International wire not published	Overdraft not published
American Express National Bank	Sandy, UT	$213.9B	Monthly maintenance not published	Out-of-network ATM not published	Publishes Domestic wire	International wire not published	Overdraft not published
BMO Bank National Association	Chicago, IL	$255B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	Publishes International wire	Overdraft not published
Charles Schwab Bank, SSB	Westlake, TX	$250.8B	Publishes Monthly maintenance	Out-of-network ATM not published	Publishes Domestic wire	International wire not published	Overdraft not published
City National Bank	Los Angeles, CA	$99.1B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	Publishes International wire	Overdraft not published
East West Bank	Pasadena, CA	$84.3B	Monthly maintenance not published	Publishes Out-of-network ATM	Publishes Domestic wire	International wire not published	Publishes Overdraft
Fifth Third Bank, National Association	Cincinnati, OH	$299.2B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	International wire not published	Publishes Overdraft
First Horizon Bank	Memphis, TN	$84.1B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	International wire not published	Publishes Overdraft
First-Citizens Bank & Trust Company	Raleigh, NC	$236.3B	Publishes Monthly maintenance	Out-of-network ATM not published	Domestic wire not published	Publishes International wire	Publishes Overdraft
Flagstar Bank, National Association	Hicksville, NY	$87.7B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	Publishes International wire	Publishes Overdraft
HSBC Bank USA, National Association	Tysons, VA	$173.1B	Publishes Monthly maintenance	Out-of-network ATM not published	Domestic wire not published	International wire not published	Overdraft not published
KeyBank National Association	Cleveland, OH	$188.6B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	Publishes International wire	Publishes Overdraft
Manufacturers and Traders Trust Company	Buffalo, NY	$218.8B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	International wire not published	Publishes Overdraft
Morgan Stanley Private Bank, National Association	Purchase, NY	$250.4B	Monthly maintenance not published	Out-of-network ATM not published	Domestic wire not published	International wire not published	Overdraft not published
Old National Bank	Evansville, IN	$73.9B	Publishes Monthly maintenance	Out-of-network ATM not published	Domestic wire not published	International wire not published	Overdraft not published
Pinnacle Bank	Nashville, TN	$128.8B	Publishes Monthly maintenance	Out-of-network ATM not published	Publishes Domestic wire	Publishes International wire	Publishes Overdraft
Regions Bank	Birmingham, AL	$159.8B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Domestic wire not published	Publishes International wire	Publishes Overdraft
Santander Bank, N.A.	Wilmington, DE	$104B	Monthly maintenance not published	Publishes Out-of-network ATM	Publishes Domestic wire	Publishes International wire	Publishes Overdraft
TD Bank, National Association	Wilmington, DE	$342.8B	Publishes Monthly maintenance	Out-of-network ATM not published	Publishes Domestic wire	Publishes International wire	Publishes Overdraft
The Huntington National Bank	Columbus, OH	$283.1B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	International wire not published	Publishes Overdraft
The Northern Trust Company	Chicago, IL	$178.6B	Publishes Monthly maintenance	Out-of-network ATM not published	Publishes Domestic wire	Publishes International wire	Publishes Overdraft
UMB Bank, National Association	Kansas City, MO	$71.9B	Publishes Monthly maintenance	Publishes Out-of-network ATM	Publishes Domestic wire	International wire not published	Publishes Overdraft
USAA Federal Savings Bank	Phoenix, AZ	$106.2B	Monthly maintenance not published	Out-of-network ATM not published	Domestic wire not published	Publishes International wire	Publishes Overdraft
Western Alliance Bank	Phoenix, AZ	$98.6B	Monthly maintenance not published	Out-of-network ATM not published	Publishes Domestic wire	Publishes International wire	Publishes Overdraft
Zions Bancorporation, N.A.	Salt Lake City, UT	$89B	Monthly maintenance not published	Publishes Out-of-network ATM	Publishes Domestic wire	Publishes International wire	Publishes Overdraft

✓ publishes the fee. – not published.

25 peers selected · 17 publish this fee(monthly maintenance)

8 don't publish it: shown as not published, never as zero.

Fee type

Peer pricing snapshot

Monthly maintenance is $4 (35%) below the median of similar-sized banks.

Compared at $7.50, the middle of its two prices, against a peer median of $11.50 among 17 publishing peers.

Its two checking prices are $5 and $10.

$7.50 is a comparison price, not a fee anyone is charged.

This describes published pricing only. Account mix, waivers and actual fee revenue are not represented.

Source: Bank Fee Index, published fee schedules, as of Nov 1, 2026.

Monthly maintenance fee in dollars, one mark per institution

Citizens Bank, National A…: an account price on its scheduleIts comparison price, the middle of its prices: not a fee anyone is chargedPeer (equal prices stack)Peer medianInclude $50 outlierShown past the axis break, not to scale, so the rest of the set has room.

Against this institution's monthly maintenance fee

Hamilton is the Fee Insight workspace for pricing teams.

Source: Bank Fee Index, published fee schedules, as of Nov 1, 2026. Total assets from FDIC and NCUA records.

How peers are chosen and counted

Every set except Home metro keeps the institution's own charter: banks against banks, credit unions against credit unions.
The set shown first is the first in the list with a peer median for each overdraft and monthly maintenance fee this institution publishes. If none has them all, it is the set with the most.
Closest in assets takes the institutions nearest its total assets among those that publish fees.
Home metro is the metro where it has the most branches. It counts the banks with a branch there (FDIC Summary of Deposits) and the credit unions with a branch in one of the metro's cities (NCUA). Banks only leaves the credit unions out.
State and Fed district count institutions headquartered there. Size uses its asset-size band.
Regulator uses the bank's primary federal regulator; for a credit union, its federal or state charter.
A set lists the institutions that publish at least one fee. This institution is not counted in its own set.
Each institution counts once per fee: the middle of its prices, or for overdraft its highest.
A peer median needs at least 8 peers that publish the fee. With fewer, the fee reads "too few to compare".
A fee an institution does not publish is shown as not published, never as zero.
About the same: within 1% of the median, in this section and everywhere on this page. Above or below means further than that.
A set with more than 50 peers shows the 50 closest in assets. Its medians and counts still use every peer in the set.

Financial performance

Call reports for Citizens Bank, National Association (bank level, not the holding company). Income lines are standalone quarters.

Measure

Service-charge income

Q3 2024 to Q2 2026, standalone quarters · 66 quarters on file

Latest, Q2 2026: $110.0M
vs prior quarter: +$3.0M+2.8%; from Q1 2026
vs a year earlier: +$4.0M+3.8%; from Q2 2025
vs start of range: +$5.2M+4.9%; from Q3 2024

Details

Source: FFIEC call report (bulk data)
Entity: Citizens Bank, National Association (bank level, not the holding company)
Period: Q3 2024 to Q2 2026, 8 quarters
Measure: Service charges on deposit accounts
Calculation: Standalone quarter: year to date less the prior quarter (Q1 as filed)
Fields: RIAD4080
Retrieved: Nov 1, 2026

Table

Quarter	Amount	Change	%
Q2 2026	$110.0M	+$3.0M	+2.8%
Q1 2026	$107.0M	+$317K	+0.3%
Q4 2025	$106.7M	−$671K	−0.6%
Q3 2025	$107.4M	+$1.3M	+1.3%
Q2 2025	$106.0M	+$2.6M	+2.5%
Q1 2025	$103.4M	+$246K	+0.2%
Q4 2024	$103.2M	−$1.7M	−1.6%
Q3 2024	$104.8M	+$3.2M	+3.1%

Service-charge share against its size cohort

Insufficient sample: fewer than 10 peers of its size reported a share.

Published fee schedule

Amounts from Citizens Bank, National Association’s own schedules, with a source for each figure.

Account Maintenance

Monthly maintenance$5
per month
Monthly maintenance$10
per month
Escheatment Servicing Fee$50
Initial fee after one year of inactivity$10
2 Domestic incoming repair (fax)$29
per transaction
Domestic incoming (fax)$26
per transaction

Overdraft & NSF

Overdraft Fee$35
per item
Savings OverdraftNo charge
No Transfer Fee for Savings Overdraft TransferNo charge
OD Protection Transfer$5

ATM & Card

For each balance inquiry 1$3
per item
Non-Citizens ATMs: For each withdrawal$3
per item
Card Replacement Request$12
Expedited Card Delivery Fee$12

Wire Transfers

Wire transfers: Foreign incoming (foreign currency)$10
per item

Check Services

Official Bank Check$10
Market, Citizens Private Bank Checking, Citizens Private Bank Savings and Citizens Private Bank Money Market account customers$1.50
Money Order$5
Stop Payment$35
per item
Collection fee for Canadian check deposit$50
Collection fee for Canadian check deposit$30

Account Services

Notary Service CustomerNo charge
Attachment/Tax Levy/Garnishment$125

Retirement & IRA

IRA/SEP Annual FeeNo charge
per year
IRA/SEP Outgoing Transfer$25
per item

Other Fees

Courier Charge for Collection Items$50

Fee	Amount	Basis	Note
Account Maintenance
Monthly maintenance	$5	per month	None
Monthly maintenance	$10	per month	None
Escheatment Servicing Fee	$50	Not stated	None
Initial fee after one year of inactivity	$10	Not stated	None
2 Domestic incoming repair (fax)	$29	per transaction	None
Domestic incoming (fax)	$26	per transaction	None
Overdraft & NSF
Overdraft Fee	$35	per item	None
Savings Overdraft	No charge	Not stated	None
No Transfer Fee for Savings Overdraft Transfer	No charge	Not stated	None
OD Protection Transfer	$5	Not stated	None
ATM & Card
For each balance inquiry 1	$3	per item	None
Non-Citizens ATMs: For each withdrawal	$3	per item	None
Card Replacement Request	$12	Not stated	None
Expedited Card Delivery Fee	$12	Not stated	None
Wire Transfers
Wire transfers: Foreign incoming (foreign currency)	$10	per item	None
Check Services
Official Bank Check	$10	Not stated	None
Market, Citizens Private Bank Checking, Citizens Private Bank Savings and Citizens Private Bank Money Market account customers	$1.50	Not stated	None
Money Order	$5	Not stated	None
Stop Payment	$35	per item	None
Collection fee for Canadian check deposit	$50	Not stated	None
Collection fee for Canadian check deposit	$30	Not stated	None
Account Services
Notary Service Customer	No charge	Not stated	None
Attachment/Tax Levy/Garnishment	$125	Not stated	None
Retirement & IRA
IRA/SEP Annual Fee	No charge	per year	None
IRA/SEP Outgoing Transfer	$25	per item	None
Other Fees
Courier Charge for Collection Items	$50	Not stated	None

Correct a fee source

Oct 31, 2026 data snapshot. Each amount links to its fee schedule. The U.S. comparison is the middle 50% of Bank Fee Index published fees, shown where at least 5 institutions publish the fee.

Branches and public record

Where Citizens Bank, National Association operates, and what regulators and customers have on file.

Branch footprint

971 offices in 16 states, $188.7B in branch deposits (June 2026)

Hover a state for its branch count.

FewerMore branches

Largest markets by deposits

	146	$58.4B
	136	$23.1B
	172	$22.6B
	66	$17.4B
	67	$10.3B
	4	$8.4B
	40	$7.7B
	60	$6.4B

Boston-Cambridge-Newton, MA-NH

10.1% of bank deposits, #3 of 100, down 0.4 points over five years.

Largest competitors here	Deposit share
State Street Bank and Trust Company	41.7%
Bank of America, National Association	16%
Santander Bank, N.A.	5.7%
Eastern Bank	4.1%
TD Bank, National Association	3.1%

Fees in Boston →

Branch count by year

Source: FDIC Summary of Deposits, 2010 to 2026. Deposits are booked at the branch as of June 30.

Consumer complaints

1,746 complaints to the CFPB so far in 2026

Checking or savings account
Mortgage
Bank account or service
Credit reporting or other personal consumer reports
Other

Top issues, 2026 to date

Managing an account	572
Incorrect information on your report	160
Closing an account	114
Trouble during payment process	91
Problem with a lender or other company charging your account	91
Problem caused by your funds being low	84

Source: CFPB Consumer Complaint Database, by year received; the current year counts complaints received so far. Complaints are filed against the parent company and are not verified findings.

Enforcement actions

4 past actions

Past

C&D or PC&D Requiring RestitutionNovember 10, 2015
OCC
Consumer Law; Unfair or Deceptive (UDAP); Violation Cited (Other)
Civil Money Penalty (CMP)November 10, 2015
OCC, penalty $2.0M
Consumer Law; Unfair or Deceptive (UDAP); Violation Cited (Other)
Cease-and-Desist Order (C&D) or Personal Cease-and-Desist Order (PC&D)November 10, 2015
OCC. Ended June 26, 2018
Consumer Law; Unfair or Deceptive (UDAP); Violation Cited (Other)
GLBA AgreementApril 24, 2014
OCC. Ended August 18, 2017

Source: public enforcement action lists from the OCC and Federal Reserve, read November 4, 2026. The agencies don't always record when an order ends, so one with no end date may have ended. FDIC orders are not included yet. Actions against individual bank officers are left out.

Fee change alerts

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